Optimizing IT and Service Management Optimizing IT and Service Management

White Paper: IBM Control Desk’s roadmap and the approach to analytics, Watson technologies and bridging the cloud and on premises solutions

Monday, 02 November 2015

 

 

IBM Control Desk’s roadmap and the approach to analytics, Watson technologies and bridging the cloud and on premises solutions

 Service Management is changing and adapting to new technologies and SaaS/Cloud implementations. You will learn how IBM is putting together the necessary mechanisms and approaches to create the service management of the future. Topics to be included will be:

  • Analytics tooling 
  • Initial exploitation of Watson technologies 
  • Self-service the new interface to the IT organization 
  • ITSM – extending the story for a more robust solution 
  • Hybrid functional and financial approaches that make sense 

Watch the replay

 The Speakers

Richard Johnston
Product Manager IBM Control Desk 
 

Robert Goodling 
Product Manager IBM Control Desk 
 

Available Files